At Payout Click, we are committed to ensuring that our users have a smooth and rewarding experience. However, we understand that circumstances may arise where a refund request may be necessary. This Refund Policy outlines the conditions under which we offer refunds, as well as the process for submitting and processing refund requests.
Refunds are applicable only under certain conditions:
Incorrect Charges: If you believe you were incorrectly charged for a service or a transaction was mistakenly processed, you may request a refund within 7 days of the transaction.
Service Disruption: In case of prolonged disruption to the platform (such as technical failures or extended downtime) that prevents you from using the service for a reasonable period, you may be eligible for a refund for the affected period.
Unfulfilled Tasks: If you paid for a task or service that was not delivered (for example, a survey or task that was unavailable or broken), you can request a refund.
Please note that the following situations are not eligible for a refund:
Completed Tasks: Once a task has been completed, and payment has been credited to your account, the transaction is considered final, and no refund will be issued.
Account Violations: If your account is suspended or terminated due to violations of our Terms and Conditions, you will not be eligible for a refund of any earnings or fees.
Withdrawals: Withdrawals made to your account are final once processed. If you have received a withdrawal, no refund can be requested unless it falls under exceptional circumstances as determined by our team.
Payment Service Fees: The 30% service fee on withdrawals is non-refundable.
Deposit Charges: A 10% deposit charge is applied for any initial deposits. This deposit charge is non-refundable under any circumstances.
If you believe you are eligible for a refund, please follow these steps:
Step 1: Contact Support: Contact our customer support team at admin@payoutclick.com or via WhatsApp at +918104974122 to request a refund. Provide all relevant details, including your username, the transaction in question, and a brief description of the issue.
Step 2: Review: Once we receive your refund request, we will review it to determine if you are eligible for a refund based on the criteria outlined above.
Step 3: Refund Processing: If your request is approved, we will process your refund. Please allow up to 10 business days for the refund to be completed. Refunds will be issued to the original payment method used, minus any applicable charges (such as the non-refundable 10% deposit charge).
Refunds will be issued using the same payment method used for the original transaction. If the original payment method is unavailable or there are issues with processing the refund to that method, we will reach out to you for an alternate payment method.
In some cases, we may offer partial refunds, depending on the nature of the request. If a service or transaction is only partially fulfilled, a partial refund may be considered for the unused portion, minus the 10% deposit charge.
Payout Click reserves the right to modify or update this Refund Policy at any time. All changes will be communicated through our platform, and the updated policy will be effective immediately upon posting.
If you have any questions or concerns about our Refund Policy or need to initiate a refund request, please feel free to contact us at:
Email: admin@payoutclick.com
WhatsApp: +918104974122
Address: 302 Queen's Park, Mumbai
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